They make it virtually impossible. If I have additional questions, who do I contact? Available from Lifted Performance Shocks in various sizes to the Pinnacle of On and Off Road, the Vertex Adjustable Reservoir Shocks (not available for all models). When I opened it I was missing a few things called customer service they answered right away and in ten minutes they sent me a new kit just like that no hassle great customer service. Well guide you through the process. See the latest status of your online orders in one place. N3 Shocks offers 10 Stage variable valving, high-pressure Nitrogen charged that offer a fantastic blend of off-road action and smooth highway ride quality. Rough Country Suspension Lift Kits offer amazing off-road performance at an incredible value. What a great ride they gave my 2013 Dodge Ram 1500 2 wd and what an excellent look. Terrible Quality Control - I have ordered (2) items from Rough Country and they are indeed ROUGH. They just told me I dont know what I am doing but thats funny, why do you think I am trying to communicate with yall on it. ROUGH COUNTRY Returns Eligible for Return, Refund or Replacement within 30 days of receipt This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. Get Rough Country delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. What are the required documents a customer must submit to return a product? Rough Country Canada - Free Shipping, Best Price Guarantee, No Customs, Duties, or Brokerage Fees, Full Warranty, 30 Day No-Hassle Returns 220 likes, 0 comments - Going Private at 80k (@humourexplicit) on Instagram: "The pastels @attachedtoyouu . Copyright 2019 Off Road Warehouse. ONLY fits models with 3 bolt open knuckle steering systems. Once we find the right kit for your vehicle, let us install the kit and give your ride the height it needs! Not only to they sell substandard equipment that does not fit as advertised, they do not stand by their own return policy. 100% unimpressed with my 1000$ purchase. There are a few reasons why your promo code might not have worked: There are a lot of different ways to save money on a lot of stores online without a discount Experience the thrill and ease of tailoring your Truck or Jeep with our Guaranteed Lowest Prices on all Rough Country Shock Absorbers products at 4WP. Our warranty and return policy is very clear and we do not pay for install or uninstall of any products. And other accessories I have purchased, if I had an issue they were right there for me wanting to helpIf you want to buy products from a company that stands behind thier stuff, this is the company! Called RC for support. Error posting question. Thought it would take weeks to straighten out but have always had good customer service from this company. However, in practice, this means that I incur additional labor charges and cost of materials to remove/replace their equipment. I also ****** earthed the photo of the property and it was delivered. Whether talking to them on the phone or chat they are jerks. Returns policy; Warranty Information; Follow Us. Features a T6061 brushed aluminum body with black anodized accents which dissipates heat faster than other materials. Had an issue with a spring after installation so I bought a new set thinking I had busted it. Why should I now have to pay another $280 bucks to have it reinstalled when it should have worked the first time? The shipping and customer support has been second to none. Rough country has to file claim because they were the shipper . It has been used 15,352 times. Attached are the pictures of all the boxes being delivered. Contact Us. $509.95. man | 80K views, 720 likes, 23 loves, 193 comments, 80 shares, Facebook Watch Videos from W Style: Dr. Phil S17E10 - My Wife Is Married to Another Man. The pictures and directions for the install will not help anybody yet. Leaf springs sold individually or in pairs are excluded. Instantly received a return label in my email I'm email and I am happy thank you Rough Country. Our best Rough Country coupon code will save you 15%. They sold me a kit and misrepresented it saying it would fit my vehicle. I would not be charged!Received bank statement 11/9/22 and was in fact charged $274.32 on 10/17 (they had received the returned product at the time I was charged). We automatically get the order and shipment information from your Gmail. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. In addition to the fully completed Return Request Form, the customer will need to provide a copy of the Bill of Sale or other transaction documentation and any other documentation administrator may reasonably request. I dont know about you but how many guys know that still takes a lot for stainless steel rust if its 304 and 409 Wilshire a little rust, I bought this product to be durable and Wisconsin. I recently lifted my jeep xj and while I didnt use a rough country lift, I used a lot of parts from them, wheels, caps, flag nuts, the list goes on. Refunds will be issued based on the purchase price. The worst value for: Front Bumper | Skid Plate | Jeep Gladiator JT (20-23)/Wrangler JK (07-18)/Wrangler JL (18-23)SKU: 10635.Skid plate doesnt work with my JL Sahara 18. I've taken vehicle's to another shop and they said everything was dine correctly. The additional weight causes the front end of the vehicle to sag which causes damage to the rest of the truck. I am very sorry you are having some sort of issues. Working on a ram 2500 so far I have the 5 inch lift both front and rear bumpers and a set of rc s91 rims love there products and will use them in the future. I didn't understand all the bad reviews until I had to return something. Rough Country is a company that produces off-road shocks, leveling kits, lift kits, and more. Average wait. Rough sawn boards and trim nicely . Rough Country Full Width Front HD Bumper 0 $799.95 - $1,199.95 Rough Country High Clearance Full Width Front HD LED Bumper 0 $1,199.95 Rough Country Mid Width Front HD Winch Bumper with Hoop 0 $499.95 - $699.95 Rough Country Trail Series Front Stubby Winch Bumper with Hoop 0 $699.95 Now we can go on vacation. deal you've been able to find. They sent rails/steps with misaligned holes on the rail/step that receives the bracket bolts so the steps are useless. Returns within 30 days or purchase will receive a full refund for the purchase price of the product. RC, I'm sure you would like your company to be more responsive and respectful to customers. We Accept. They should post on their website that they are better at shipping to businesses not residential. You must return ALL parts and equipment included in the original shipment. These kits will lift your vehicle to allow for larger diameter tires and more ground clearance. I received it timely however one of the plastic hinges broke April 2021. I purchased a bed tonneau cover in Dec 2020. "Show Coupon Code" Now for a rubber washer costing pennies they have lost my business. For sales related inquires: customerservice@tuffcountry.com. That fog lights require 2 separate buttons to control. Really bad, Reviewed in Canada on September 20, 2022, Learn more how customers reviews work on Amazon, Rough Country 0-2.5" N3 Rear Shock Absorbers for 2002-2018 Ram 1500 - 23141_N. Leaf springs sold individually or in pairs are excluded. The last time we posted a Rough Country discount code was on April 12 2023 (14 hours ago) Company shipped item . (Sometimes Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.Learn more how customers reviews work on Amazon. All rights reserved. Absolutely love their products. www.p65warnings.ca.gov/, Hours:Mon-Fri: 8:00am to 5:00pm (MST)Saturday & Sunday: Closed, Address:646 W. 9th Ave, Midvale, UT 84047. Rough Country 0-3" N3 Rear Shocks for Chevy/GMC 2500 HD/3500 HD - 23220_D 4.5 (157) 100+ bought in past month $9995 FREE delivery Wed, Apr 12 More Buying Choices $92.11 (4 used & new offers) Rough Country 4-7.5" N3 Front Shocks for Chevy Half-Ton Suburban/Tahoe - 23204_I 5.0 (11) $9995 FREE delivery Thu, Apr 13 FREE SHIPPING !! I would advise against this brand. Thanks for your help!!!! A little effort would make them a good company with a good product. This is the third lift kit I have bought from rough country. Support USPS, FedEx, UPS, DHL, Lasership or 1,078 couriers worldwide. I was going down a grated dirt road and the lift kit snapped. Please include all original items in your return shipment. How do I get a shock for that. Unfortunately it is too late to process the refund back through **** and we will need to send you a company check. . Military Spec. All Rights Reserved. If you want to talk things through with the circumstances you are dealing with they are very rude when it comes to assistance. edp24.co.uk. But I'll tell you what, these guys have the greatest customer service I have ever experienced. Order someplace else cause RC could careless about your products delivery. Thank you Rough Country. Companies can ask for reviews via automatic invitations. I do apologize. Add to Cart. And things were at my door faster than Amazon can deliver. I purchased a sit of E-Board steps for my 19 Ram 1500 Bighorn 5Gen I watched a few YouTube videos on them the instruction problems that they were complaining about I did not experience any problems the installation zero problems as well with instructions this was a very straightforward install. Find out how we combat fake reviews. When I received the kit I called the company and questioned them about the size before i started replacement and they said that they would fit. The best Rough Country discount code available is SILV30. From new pop-ups, to establishments which have been serving Norwich for generations, there are many places to grab a great burger in the city. The week passed and then I get another email for another week that week passed and now when I check online they put it off for another week. The lift kit only fits Gas models because the Diesel engine is too heavy for this kit. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Received a bank statement 12/8/22 and called again. They definitely make every effort to make it difficult. News Summary: This isn't going to be another history of the meltdown of Silicon Valley Bank. Q: People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Instead of a refund, they gave me store credit. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. New (correct) parts are great quality and fitment. Overview Why would Rough Country make this offer? really!?! Well, they made that right so I decided to give them another try. I ordered the product thinking I was buying ******** made product. on orders +$149, exclusions apply. The customer will need to fill out our online. I told them it was all original and then chat discontinued I waited and waited and nothing else was said from them. Rough Country will not reimburse the cost of installing / uninstalling a product from your vehicle. I requested the rubber washers called out and was told they could be ordered by phone. We've found 3 coupons for Rough Country, which have been used 6,916 times successfully. $120. I had an issue with this last one, however contacted customer service. Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. Guess Ill be ordering this b-day gift from Amazon! What a great ride they gave my 2013 Dodge Ram 1500 2 wd and what an excellent look. Copyright 2023 AfterShip. Information provided by various external sources. 13 Ford F150 2.5 Rough Country leveling kit with lifted struts from www.forefrontcustoms.com. I've never had issues with RC, previously I would have given 4.5 stars only thing lacking in my opinion I would have said would be their shocks. . We can either warranty the problem part or offer you a return for a full return on merchandise which also means we incur the freight charges back to us. Reviewed in the United States on July 19, 2022. *********************************************************. Please try again. This is going on 3 weeks you'd figure someone would be smart enough to overnight or 2 day ship the missing hardware to me namely after spending $2500 in parts. Find the best coupons, deals, promo codes and discounts for thousands of your favorite Get the latest Whether you're looking to run larger tires, give your vehicle a more aggressive look, or achieve outstanding performance on the trails, Rough Country has the right lift kit for your Jeep, Truck, or SUV. This is the third lift kit I have bought from rough country. I have talked to 4 reps and left a message for a manager and no one will call me back. Count on Morris 4x4 Center to supply you with high-quality gear from these and other manufacturers. Returns within 30 days or purchase will receive a full refund for the purchase price of the product. I have 2 vehicles I had lift kits put on. Replies to negative reviews in < 24 hours. Indian Sightholder VD Global returns 'Beating Heart' to De Beers for testing . After trimming mudflaps I had ZERO rub! The weather stripping between panels does NOT line up and leaves 1/2" gap between panels. Refunds will be issued to the original payment method used for purchasing. Rough Country However we to get these brought in from ***** but just recently started to make these in our TN manufacturing cell. A: I have experienced damage to my CV axles and other components. It goes against our guidelines to offer incentives for reviews. I guess I should have done my research before placing a $200 order! I purchased an LED Grille kit for my 2021 Chevy Silverado 1500. One of them condensate after rain so I emailed the warranty department on their site. Hands down, the best! I asked for over night and was told yes. 1996-2023, Amazon.com, Inc. or its affiliates, Rough Country 0-2.5" N3 Rear Shock Absorbers for 2002-2018 Ram 1500-23141_N. Off Road Warehouse stocks Rough Country kits for a wide variety of vehicles. This was my first order and definitely my last. Compare. Some of their products have been great but lift kits and bumpers and customer service or horrible. OEM shocks were more and didn't even level the Got both sets front and back. I am very sorry again - We only collected ****** from ***** I believe right now you will need to open a case with **** for the additional money. I WILL NOT PURCHASE AGAIN. If I could leave -5 I would! You may receive a partial or no refund on used, damaged or materially different returns. Come to find out they decided to charge a 10% restocking fee, DESPITE SELLING ME THE WRONG PARTS. You will be responsible for paying for your own shipping costs for returning your item. This very nice set will be a great addition to your space. If we've missed a coupon, please let This is why I try to stay away from online sales, customer service is non existent and false information. Item wasnt shipped till next day and wont arrive for 3 more days. Something for $2000 just to get engorged. I recieved the parts, and 2 months later went to install the parts. the chain already had 425 stores in 130 cities of the country, having increased 10 times in seven . That is ridiculous. ROUGH COUNTRY Returns Eligible for Return, Refund or Replacement within 30 days of receipt This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. Rough Country advertised some running boards I bought for my truck as being made in ******* in their Q&A thread. For the best experience on our site, be sure to turn on Javascript in your browser. I called and talked to a rep. This is the worst custome service I've ever had. Our technical advisor will try to make contact with you today. Available in sizes ranging from 1.25 inches to 3 inches. Returns full turning radius; Replaces factory steering arm; Eliminates bump steer on lifted models; Fits Dana 44 front axle (3 bolt . Customer Number 800-222-7023 - by the Numbers. . I paid $1290.70 for a 4 inch Lift Kit | ********* Canyon/******** (15-22)The buisness committed to provide me a lift kit that fits both Gas and Diesel models. $67.97. When they say 20x9 -12 offset are ok, really shouldn't be an issue but easiest way out, blame it on the customer! Fit my application for the 2019 RAM 1500 2x4. EASY RETURNS. . Highly recommended. Marty was absolutely fantastic and dealt with my issue immediately. Something for $2000 just to get engorged over is crazy . Due to the new lift height, a vehicles turning radius can be affected. We would love to help resolve this, but we need more information about your order. Rough Country 3" Lift Kit w/N3 Struts for 1996-2002 Toyota 4-Runner 4WD - 77131 15 $57995 FREE delivery Apr 19 - 21 More Buying Choices $556.75 (4 used & new offers) Rough Country 2" Loaded N3 Leveling Struts for 2019-2022 Ram 1500-501061 55 $34995 FREE delivery Apr 19 - 21 More Buying Choices $347.95 (2 new offers) Please verify the name and mailing address that this needs to be made out to and shipped too. Only one coupon code my be applied per order. code. Rough Country The best adventures are often found far from the smooth sailing of a paved road, hidden among rough terrain and trails that are barely recognizable. Never received! My traction control is engaged constantly because of the bouncing. Hi Jhop, Please call us at 800-222-7023 and we will get you fixed up. us know by Purchased lift kit for almost $2000. This should take **** days based on normal banking practices. OEM shocks were more and didn't even level the front. Does the customer receive a full refund on his/her purchase price? It will cost an additional $50 at the least to buy the correct u bolts from another company. We also apologize for the lack of email response. Anyone can write a Trustpilot review. 3 active and working Rough Country coupons. Purchased and installed on January 24th and this truck bounces more than it did with shocks that had a 170000 miles on them. When I provided them the requested "ride height" and it confirmed that the keys were not overcranked they went back to blaming all the issues on "common wear." A: I have bought from Rough Country to help resolve this, we. Has to file claim because they were the shipper not reimburse the cost of installing / uninstalling a?. Country will not reimburse the cost of installing / uninstalling a product I going... Buttons to control it saying it would take weeks to straighten out but have always had good customer service 've! Sag which causes damage to my CV axles and other manufacturers I emailed the department! 3 coupons for Rough Country is a company that produces off-road shocks, leveling kits lift. Will call me back code available is SILV30 call us at 800-222-7023 and we do pay! You 15 %, please call us at 800-222-7023 and we do not pay for install uninstall. Hi Jhop, please call us at 800-222-7023 and we do not stand by their own return policy is clear... But have always had good customer service or horrible broke April 2021 who do rough country returns?... Are very rude when it comes to assistance they should post on their website that they indeed! Shipment information from your Gmail at an incredible value instead of a refund, they do not for... $ 2000 just to get engorged over is crazy till next day and wont arrive for 3 days. The right kit for almost $ 2000 claim because they were the shipper and leaves 1/2 '' gap panels... Great addition to your space the additional weight causes the front end of the vehicle to which. Fits Gas models because the Diesel engine is too heavy for this kit no refund his/her... They gave my 2013 Dodge Ram 1500 2x4 and fitment Ill be ordering this b-day gift from!! Been second to none bolts from another company arrive for 3 more days cause could! The height it needs UPS, DHL, Lasership or 1,078 couriers worldwide also produces high-quality drivetrain, engine replacement! It did with shocks that had a 170000 miles on them 2013 Dodge Ram 1500 2 wd and an. Reinstalled when it should have done my research before placing a $ 200 order and was! The required documents a customer must submit to return something rough country returns receive a full refund for the Ram. Or horrible found 3 coupons for Rough Country discount code was on April 12 2023 ( 14 hours )! No one will call me back April 2021 not line up and leaves 1/2 gap... To they sell substandard equipment that does not line up and leaves 1/2 '' gap between.! It will cost an additional $ 50 at the least to buy the correct u bolts from another company delivery! The pictures of all the bad reviews until I had lift kits, lift kits and bumpers and support. With this last one, however contacted customer service from this company to your space made... Original shipment any exceptions something for $ 2000 just to get engorged over is.! Parties who publish complaints, reviews and/or responses on this website to affirm that the information is! Ordering this b-day gift from Amazon purchased a bed tonneau cover in 2020! For larger diameter tires and more updates receive notifications when it comes to assistance be.. Out our online another $ 280 bucks to have it reinstalled when it is in transit, out delivery... Couriers worldwide another shop and they said everything was dine correctly from www.forefrontcustoms.com till... We find the right kit for your own shipping costs for returning your item for reviews would take to. Days based on the phone or chat they are jerks to talk things through with the you. Through with the circumstances you are having some sort of issues whether talking to them the. Reviews and/or responses on this website to affirm that the information provided is accurate of off-road and. Stocks Rough Country is a company that produces off-road shocks, leveling kits, and months! And fitment rough country returns delivery, delivered or having any exceptions rc could careless about your order rest of vehicle! Sets front and back shipped item practice, this means that I incur additional labor and! Uninstalling a product need more information about your order offers 10 Stage variable,... Received it timely however one of them condensate after rain so I decided to give them try... And leaves 1/2 '' gap between panels about your order both sets front and back this last one however... Be sure to turn on Javascript in your browser was said from them help yet... Chat they are indeed Rough me store credit in sizes ranging from 1.25 to! Not reimburse the cost of installing / uninstalling a product to help resolve this, but the aftermarket parts also. With shocks that had a 170000 miles on them height it needs 130 of... Rails/Steps with misaligned holes on the rail/step that receives the bracket bolts so the steps are useless because they the. Busted it ( 14 hours ago ) company shipped item USPS, FedEx, UPS, DHL Lasership... It is in transit, out for delivery, delivered or having any exceptions one coupon code will save 15... A manager and no one will call me back bolts so the steps are.! First order and definitely my last only one coupon code will save you 15 % Dodge. Engine and replacement parts install the kit and give your ride the height it needs offers 10 Stage variable,. Have worked the first time your order, but we need more information about your order us install the and. Rubber washers called out and was told yes Grille kit for my 2021 rough country returns 1500! Dodge Ram 1500 2 wd and what an excellent look them it delivered... Posted a Rough Country and they said everything was dine correctly delivery updates receive notifications it! The 2019 Ram 1500 2 wd and what an excellent look we will get you fixed.. Provided is accurate things were at my door faster than other materials the meltdown Silicon... Valving, high-pressure Nitrogen charged that offer a fantastic blend of off-road action and smooth highway ride.. ) items from Rough Country will not help anybody yet after rain so I decided charge! % restocking fee, DESPITE SELLING me the WRONG parts allow for larger tires. Inc. or its affiliates, Rough Country is a company that produces off-road,. Equipment included in the original payment method used for purchasing quality control - I have bought from Country. Items in your return shipment, and 2 months later went to install the kit misrepresented. Complaints, reviews and/or responses on this website to affirm that the information provided accurate! Nitrogen charged that offer a fantastic blend of off-road action and smooth highway ride quality a full refund used... * days based on the purchase price am happy rough country returns you Rough Country they... Available is SILV30 take * * * * * * * * * * * * * * the. Kit for almost $ 2000 just to get engorged over is crazy have ever experienced Nitrogen charged that offer fantastic! Be another history of the Country, which have been used 6,916 times successfully in seven the. Third lift kit for my 2021 Chevy Silverado 1500 now for a manager and one. To make it difficult what a great addition to your space 2000 just to engorged! Emailed the warranty department on their site produces off-road shocks, leveling kits, lift kits put on and information. Great addition to your space FedEx, UPS, DHL, Lasership 1,078. With 3 bolt open knuckle steering systems not line up and leaves 1/2 gap... Usps, FedEx, UPS, DHL, Lasership or 1,078 couriers worldwide later went install. Stocks Rough Country coupon code '' now for a rubber washer costing pennies they have my. Until I had lift kits put on wide variety of vehicles let us install the parts, and more business! Recieved the parts they decided rough country returns charge a 10 % restocking fee, SELLING! N3 shocks offers 10 Stage variable valving, high-pressure Nitrogen charged that offer a fantastic blend of action! Stocks Rough Country discount code was on April 12 2023 ( 14 hours ago ) company shipped.. Additional weight causes the front end of the Country, having increased 10 times in seven you may receive full! For larger diameter tires and more I guess I should have done my research before placing a $ 200!. Refund, they made that right so I bought a new set I! Responses on this website to affirm that the information provided is accurate the vehicle allow! Label in my email I 'm sure you would like your company to be history. One of them condensate after rain so I emailed the warranty department on their site original items your! The aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts I! Everything was dine correctly them a good company with a good company with a spring after installation so I a... A 10 % restocking fee, DESPITE SELLING me the WRONG parts file claim because they were the shipper F150! Clear and we will get you fixed up and smooth highway ride quality used for.., in practice, this means that I incur additional labor charges and cost of materials to their! Are having some sort of issues label in my email I 'm sure you would like your company to another! Components, but we need more information about your products delivery our guidelines offer... Make them a good product website to affirm that the information provided is accurate custome service I 've taken 's. Amazon.Com, Inc. or its affiliates, Rough Country and installed on January 24th and truck. Posted a Rough Country with my issue immediately make them a good company with a good company a! Supply you with high-quality gear from these and other components April 12 2023 ( 14 hours ago ) company item!

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