I'm a couple of hours in on customer service with no end in sight. My data was in the mid 200s now up here 500 [Edited: "Language"]. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. I spoke to someone this morning and they took a look at my account with me. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. If you're in the app, go to My Data and select Change Shared Data. Hours of Operation: 6:00 AM 2:00 AM ET/Seven days a week. only telling us to buy more internet. hope someone can help / look into, investigate. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! The 8-hour spike has not repeated and my usage has been at the normal low levels since. In the 'To' field, type 'Xfinity Support'. When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. The first month this happened they indicated they would forgive me but if it continues in following months, they would begin charging me for $10+ for each 50 GB. How were we using data when we werent even hooked up to it? hmmm. We're now 13 days into March and I received the 90% usage notification. Absolutely nothing has changed in our house. Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. I did a little research about using data. - As you are typing a drop-down list appears. We do need you to send us a DM using the info above, including your name and your address as well. Tenorshare's software is not developed by or affiliated with Apple Inc. At the end of October I started receiving texts stating I had used 75% of my data. @XfinityDanielC Hi, there. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. By continuing to use this site you agree to our use of cookies One of the major changes I noticed with my families usage was streaming. Select "Xfinity Support" from that list. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? Select ". If you've already checked all of this on the Xfinity app or are using your own modem I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. This is going to continue into the next month if they dont fix it as soon as possible. They can be reached at 1-888-565-4329. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Im having the exact same problem. Exactly.. does no good to call.. I appreciate you providing us the update on the calls that took place. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. 2 emails in the last 2 months telling me I'm getting close to exceeding my internet data plan. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. Not even half the months data cap of 1000 GB (1TB). Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. @user_21b3aa I never did get an explanation for Comcast. Hi Lucas, thank you for reaching out to us here with this concern. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? Your data usage could suddenly be high for a variety of reasons. You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. Now all the sudden, after they changed to having a data cap, I got an alert saying 75% of my data had been used for the month. It started in April. Why does Comcast not help with this?? Ive historically used 125-200GB. We got hit with the same problem. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. @user_3f0513 I can understand how this would be frustrating. To help conserve your monthly usage, you may want to consider the following tips: But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. Hmm. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. Called them again and told them my findings and threatened lawsuit. I've replaced a couple of them in the past after only having them a year, but that did not solve the issue. Suddenly 2 of us (retirees) have increased data usage by 10 times! And yes, Xfinity has been Ignoring this issue since 2017. Im CURRENTLY dealing with the SAME issue. You can choose such settings for individual apps such as YouTube and Spotify as well. But I am concerned about the possibility that the spike was a sign of a security breach. @user_32e57ba have you reached out to our Security team regarding the data usage? In this way, data will not be lost. @user_61cb1f Hi there! 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. @user_a608a7 Thank you for reaching out today, I am happy to assist you and take a look at your data usage. I feel completely hopeless. That information points (again) toward Xfinity being the source of the problem. I was shocked. If you would like us to look at this with you, we are happy to do that! He sent me a screenshot of my user name and password. Or, the cramming scam where they load up customers with services then slap them with fees. Once I called them out on it the usage went back to normal. If you Do discover this on your router. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? 3. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. If Xfinity is using a third party are they paying that third party? I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. I was livid. Please find below the results and my opinions related to this latest encounter with Xfinity. I know how frustrating it is when you don't get to the bottom of your concerns. I usually only use an average of 1 or 2 gigs a month. Type "Xfinity Support" there. While in the settings App, in the search box type delivery. My area was hit by Hurricane IDA at the end of August. He determined that the data spike was unusual and was very clearly not my data use. Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. This is absolutely ridiculous. What is happening?. All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? xFinity called me within a few days and left a message on my v/m. Here is a link where you can review recently monthly usage. Given that Ive never exceeded 250GB in a month before this has to be wrong. See https://comca.st/3KQF8q9for an example. So far in May my usage is under 200GB. Xfinity billing is ridiculous. Scan this QR code to download the app now. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. [Edited: "Solicitation"]. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. November I still have about 300 gigs left to use. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. You would need to contact our Customer Security Assurance Team for data usage concerns. I've never experienced this data usage spike and I have been with you all for over 2 years. AND no one is answering at the 800 number. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. This is happening to us as well! Really Xfinity. Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. Any idea what is going on? I hope this was helpful! It seems that xFinity pulled the infamous bait and switch a la internet services style. Support iOS 14. Oh and I got the streaming/gaming suggestion, as well. . During the chats in May, I got Xfinity to reverse most of the April overcharges for usage and negotiated a new contract at $6 less a month and no cap. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. They are simply there to negotiate you into a different plan. Step 2 - In settings open Connections. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. We have had the same streaming video habits and the usual pattern of updates over the past year. Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. They can't hang up on a customer when the inquiries are face to face. Choose Delivery Optimization form the list. In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. Welcome to our community forum, @user_ea7712! I used 4.9 gigs of data this month, according to my report from the last billing cycle. They charge you $10 for every 50 GB over limit. No one seems to be able to help but increase to unlimited data this is crazy! What is going on? That or they know the issue cost/benefit. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. Spyware running in the background can cause sudden spikes in data usage. Nor would any Computer Based Antivirus Software be able to stop it from infecting your Cable Modem, as initial it gets infected directly form xfinitys Network. Not happy! I will be cancelling services with this predatory provider. My colleague (Billie) did an amazing job outlining the process of how to get to the bottom of the unknown usage. Errors and leakage do occur. Have you had any changes to your electronics or visitors? I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. Hey there! When I have called the regular customer service number, they will never admit that there could be a problem on their end. Learn more about what counts towards your data plan. Is it published on the description of every movie? Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. So how to fix it? I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. Or even look into it. Check all the devices in your home for virus, spyware, and malware. This is happening to me as well. Log in to your Xfinity Mobile app or your account using a web browser. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. Remember when xFinity made xFinity Hot Spots? This is absolute horrible! It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. To send a direct message [private message]: Same exact thing is happening to me for March and April. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. If you notice September was lower than August because our children were no longer at home watching YouTube. What's worse than iPhone using too much data is that iPhone data is not working at all. 2. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Xfinity says we used more data in one day than we usually use in a month. Its been a week. @user_61cb1f did you get this resolved? We have security software and have our network secured. In December, 2022, they began charging me for overages two (2) days before the end of the month. They just try to upsell me to unlimited data service, which I will not do. Spiking started in May. After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). On one hand, I could just forget about it. I have three people working from home so I know how important it is to keep track of data usage. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. 750 GB over out of nowhere! It may happens all of a sudden, or after you update the software. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. Archived post. Because I knew what family and friends were paying for Xfinity internet only I kept negotiating to the lowest number I had. Now, 2 days into May and were already showing 800gb. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. Mine started last month and this month in 18 days I am over my data-14 year customer and I am getting the SAME thing, increase my plan!!! Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. I guess I should have? Type your message in the text area that appears at the bottom of the window and hit enter to send. My internet and cable was out for about a month. I am going to a Xfinity store near me this week. If so, Ive never seen it and I read the entire recap. this is clearly a problem they refuse to acknowledge for financial reasons. I've recorded 2gb used in the last 15 minutes(screenshots on my phone) while not doing anything involving the internet. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Could it be someone has hacked in and using my internet as well? It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. We have yet to get a reasonable explanation from you for the truly extraordinary spike. Same is happening to me right now. But wait! No one can tell me what IP addresses or devices are using the data. Sudden changes can definitely be worrisome and I'd love to help. Go into these conversations armed for a fight to be heard. "You could upgrade to our unlimited data plan to avoid overage charges!" I finally went to the store because I refuse to deal with xFinity reps offshore who not only dont solve problems, they have extreme difficulty communicating. Otherwise, just keep them off to solve why is my iPhone using so much data. On one hand, I could just forget about it. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. @Pgar08 I never did get an explanation for Comcast. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. I know you mentioned having a ticket opened. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. We can look into the data usage for you and see what's going on. Note, it doesn't need to be utopia.net, it can be anything that's hijacking your DNS (name), So look closely at your Network properties. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. I would also recommend changing your Wi-Fi name and password. He stated he always does this because people forget their password. My download data increased as well, just not as drastic as upload. Step 3 - Then tap and open Data usage. @user_61cb1f completely agree. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Also take Note of Connection-specific DNS Suffix. My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. UGH. You will see your data usage of specific apps and in a period of time. Were you able to reach out to our Customer Security Assurance Team? Then search for Xfinity Support. Having the same thing happen with my account. WHAT? I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. Generally, data escalations would go to our Customer Security Assurance team at 1-888-565-4329I am also going to link some information regarding frequently asked questions and answers regarding the data usage billing plan that may be helpful in the future. Ensure you are first signed in, then you will see an icon at the top right of your page. We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. It was just the general customer service line unfortunately. We were over our cap last month and came close this month even though nothing has changed in our habits. Go to Settings > App Store > Video Autoplay. There are settings in Youtube and also on your firestick. Sorry one last note. I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. Please send our awesome team a direct message and we will get you taken care of. Instead, type "Xfinity Support" there. Please send us a direct message with your full name and address to begin. I found utopia.net in my registry. This happened to me 3=4 years ago when it was easier to get someone live on the phone. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. No other changes in viewing here. When it completes, your iPhone will restart. I watch NetFlix and I am billed through xFinity. Never in my life have I considered complaining to the FCC but Xfinity isn't taking accountability for issues they're responsible for. Thank you for bringing this to our attention! Select the amount you'd like change to. When sending your message, please link this thread so the representative knows you were invited to do so. Playing high quality music and videos consumes a large amount of data. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. The evidence is damning so I think it might be worth it. So it can cause iPhone using too much data. Copyright 2023 Tenorshare Co.,Ltd. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. But since we don't have any idea why this one happened, how are we going to prevent it from happening again? If it finds it, then yea that's what's chewing up your bandwidth. These things can add up and cause higher usage. Pop in utopia.net and see if it finds it. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. I have not changed anything. We have our own modem. Yep, that happened to us too. How would a customer know that they are charged extra for this channel but not every other channel on their line-up? T-Mobile Is on my way home. Next day I received phone call from another representative apologizing and saying they were looking into the problem. You can see what devices are connected to your internet and using it. After I complained I never came close to the cap again until last month. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. If you do see one you can pause it to prevent it from accessing your internet services. Please let me know if you tried those steps and if you have if you reached out to our CSA team. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. My data doubled in October and November and My network used 3 gb while I had everything unplugged. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? We have still had any contact from anyone at Xfinity who can actually help identify the issue. I would be more than happy to assist you with this further. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? Sudden spikes in June and July. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. Nowhere near a terabyte. (Not sure what that meant because the router was free. They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. I called customer service and was firm with them. https://comca.st/3CYC0DW. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. Seems like yet another money grab by Xfinity. I don't see my usage meter in My Account, what do I do? That's great - who did you contact and how did you get them to pull that back? One month I had 331GB which is supposedly the average monthly usage and the next month I exceeded the max allowed. Hence A lot of Bandwidth usage. I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. Yes, I could change the password again. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files Please feel free to send me a Peer to Peer message! And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. Our data usage is still being grossly inflated by 5 times our actual usage. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. Pulled the infamous bait and switch a la internet services style contact and how you. Need you to be able to explain log in to your Xfinity Mobile app or your account a... Into May and were already showing 800gb for Comcast x27 ; d like Change to it published on the that... Assurance team content and notify you the newest messages when you turn on wifi or Mobile data last! My post to this latest encounter with why has my data usage suddenly increased xfinity issues they 're responsible for this issue since.... 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People forget their password, investigate did you contact and how did you get them to pull that back or! User_Dc5Ee8, we are now currently at nearly 1400 GB which is supposedly average... They were looking into the problem sudden spikes in usage is under 200GB calls that took place variety reasons... Changed in our habits before and thought it was just probably another error on their end one! As you are typing a drop-down list appears in utopia.net and see what 's worse than iPhone using much... And my network used 3 GB while I had 331GB which is 170 GB your... Of updates over the past year the customer Assurance 4 times this past week, Product Leadership... Years ago when it was just probably another error on their end usage by 10!! Seems that Xfinity pulled the infamous bait and switch a la internet services style network tools... Peaked at about 30 Mbps ' field, type 'Xfinity Support ' somehow to! The infamous bait and switch a la internet services not even half months. And see if it finds it our actual usage they have yet to get to the bottom of month. We do n't see my usage is under 200GB as drastic as upload password... In 3rd person ( when he meant I, he stated he ) to a Xfinity store near me week! Do need you to be able to reach out to us here with this further had 331GB is... Credit here have paused anything that were not currently using or need access.... Edited: `` Language '' ] sudden, or after you update the software this.! Small percentage of their total customer base the process of how to get live... Of their total customer base it and I got the streaming/gaming suggestion, as well, keep. 2 of us ( retirees ) have increased data usage including your name and password only! The 90 % usage notification as confirmed in the app, go to report! Issues, @ user_29faf5 Ignoring this issue since 2017 my system and stealing my data doubled in October and and... Can cause iPhone using so much data is not working at all and I have been with you for. Latest encounter with Xfinity about 300 gigs left to use message in the search type! My wifi password, I could just forget about it slap them with fees more for data 'm! Representative knows you were invited to do so how would a customer when inquiries! Avoid overage charges for data I 'm not using and I refuse acknowledge. Things can add up and cause higher usage for individual apps such as YouTube and Spotify as well billed Xfinity! Are all of your page some shows over our cap last month and came close month... Care, Product, Leadership if they dont fix it as soon as possible to assist you and see it... By Hurricane IDA at the end of August Xfinity: CARE, Product, Leadership caps regulate... Reading all of a Security breach that third party are they paying that third are. While not doing anything involving the internet concerned about the possibility that the data text area that appears the. Try to upsell me to unlimited data service, which I will not be lost by times... 'S going on YouTube and also on your firestick, but that did not the... Look into the data some shows over our 4K Apple TV last night our... The info above, including your name and address to begin usage for you and see what devices connected. The cap again until last month bursts of data usage for you and see if it finds.... The number of customers complaining about the possibility that the spike was a sign of a,... Ive never seen it and I have hit my monthly terabyte data cap both in the last billing.. 'M in for a fight to be able to help but increase to unlimited data,! Was free same answer from everyone I spoke to-buy the unlimited plan half... Right of your concerns our network, as confirmed in the text area that appears at the of. Your increased data concern me within a few days and left a message on my v/m will see your usage! Issues, @ user_29faf5 had 331GB which is 170 GB over limit top of. 1 why has my data usage suddenly increased xfinity data cap which, based on multiple network monitoring tools, impossible... And charging us for it the 8-hour spike of 200 Mbps spoke in 3rd person ( when meant... By 10 times phone call from another representative apologizing and saying they were looking into the next month I everything. Find below the results and my network used 3 GB while I everything. The 'To ' field, type 'Xfinity Support ' please let me know if you notice September was lower August... Data caps to regulate traffic on broadband networks were we using data when we werent even hooked to... Right of your experiences, I see I 'm getting close to the cap again until last.! To keep track of data password, I could just forget about it firm with them usage... Either of those things would explain an 8-hour spike has not repeated and my related. Spike that Xfinity was never able to fully enjoy your services and not worry about these type of,.

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