All the lights should go off in two to three minutes. Xfinity Wi-Fi Hotspot Not Working : Easy Troubleshooting Tips. Additionally, if your primary box is not compatible with an update, then it may take longer to reboot while your secondary box reboots and takes over. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. Unplug the power cord from both your X1 box/router, and the wall outlet. I tried pulling MDI cables and then reinserting. If the RDK 03036 error is still being displayed after these steps, it may be necessary to reset the device to its original factory settings. When you buy through the links on our website, we may earn a small commission. Press and hold the reset button for 10-15 seconds. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Does anyone know how to fix this? RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. And the else steps you need to perform as we are describing below. The light flashes blue, then just turns odd. The time it takes to reboot a cable box can depend on various factors, such as how long it has been since the last reboot, or the make and model of the cable box. The set-top box will reboot automatically. This includes the time needed for the box to shut off, reset, and then come back online. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. Bienvenido. I'm sure they would be delighted to have a loyal, good paying customer like myself. Keep the device disconnected for more than 10 seconds and then plug it back on. Box randomly restarts and get stuck in this Welcome menu. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. Bienvenue." Sometimes the HDMI cable may be loose, resulting in a weak signal. Ensure you review the solutions individually, allowing at least 10 minutes between each. Turn off your device, wait for 30 seconds and turn it back again to check if the issue is fixed. It is a last-ditch effort to fix the problem. Simply change the cable and get a newer one. Comcast error code RDK 03036 indicates a problem with the eMTA (Embedded Multimedia Terminal Adaptor) modem. Are you experiencing the Xfinity stuck on welcome screen issue? I accidentally pressed a green button on the remote and now I can't get the tv to show my cable. 3. It may sound silly, but make sure the batteries in your remote work. The specific resolution for this issue can vary, depending on the exact cause. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. If they are not, then it may be necessary to replace the cables and the power supply. By Jack Jenkins December 22, 2022 There are a few things that you can do if your Xfinity TV is stuck on the welcome screen. If those didnt work, you will need to do a factory reset. If it doesnt appear after a few minutes, restarting your television or X1 box may be necessary. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Holding the cable boxs power button down for 10 sections will restart and reset it. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. Your set-top box will be rebooted in a few seconds. screen. It started to work the next day, but then I couldn't receive incoming calls. To update the device, make sure that it is connected to the internet and then in the Rokus Settings, select the System option and then select System Update. HowTL is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. My screen has been stuck on the welcome screen for a few days now. In this case, the first step is to try and restart the Xfinity box. There are different ways to restart it. You can unplug the power cord, wait fifteen seconds, and then plug it back in. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue So, fix your internet connection and then restart your device and see if it is fixed or not. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');It is possible that your Xfinity cable box is stuck on the welcome screen for a variety of reasons. If the internet is down, it resists the tv box to browse its necessary internet arena and falls in trouble like you are facing. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-2','ezslot_29',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Once it is unplugged, wait for a few minutes and then plug it back in. Manage Settings This is exactly what I feared. Make sure that your HDMI port is set to the right input method. Upon restart, the box was stuck on the "Welcome. 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago Upon restart, the box was stuck on the "Welcome. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. Hit the OK button again. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. Alternatively, you may have accidentally set your TV to the wrong language or region. Your cable box will start rebooting. For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. This is really pitiful customer service. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). It is usually a small reset button near the power cable, the power button, or on the back of the box. Then, hurry up and press the WPS button on your device within 2 minutes. The Xfinity support team can troubleshoot the issue and provide a solution. In most cases, this can be resolved by rebooting your cable box. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. Bienvenue." Wait 10 seconds and screw it back in. Click on OK. You will use the right arrow to get to the restart button and will need to click on OK again. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . This can be a problem in a wireless system. When the update is completed and the device is restarted, check to see if the error is resolved. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. Wait 10 minutes until it fully resets, and check if your Xfinity TV is back on. Try resetting your Xfinity TV box by unplugging it for a few minutes, then plugging it back in. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Another helpful suggestion is to update your devices firmware. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Ever since weve been hooked on Xfinity TV and the features it provides. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . These updates can be found on the manufacturers website or the Xfinity website. Your go-to tech troubleshooter! Wait until the screen loads and then click. Some cable boxes have a power button. Youll find the Zoom option. A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. Select Troubleshoot. To check, make sure all connections (coax, power supply, and Ethernet) are properly secured and connected. Open the app. Instructions are given on xfinity.com/equipmentupdate. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Unplug the power cord from both your X1 box/router, and the wall outlet. Locate your Xfinity X1 Equipment. Follow the coax cable and verify if its connected to any cable splitters along the way. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Bienvenido. In such a situation, change the remote battery and then properly turn the device on and it will be free from the trouble. A damaged cable can affect your tv in specifically two ways. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. I am in Peoria, IL. Save my name, email, and website in this browser for the next time I comment. He was the third tech I had out in a week and was the most knowledgeable. Appreciate your assistance. Its possible that the fault is with your Xfinity Remote. If the issue persists, you will need to contact Cox customer service for further assistance. Try to move your Xfinity box away from other electronics in order to improve the signal. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Installing any available updates may resolve the issue with your frozen TV screen. Your problem needs a replacement cable box if that is the case. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. If the light is green, it means that you are connected to a Wi-Fi network, while a red light means that something is wrong with your connection. The customer service team at Adobe is available 24/7 to ensure their customers experience the best customer service possible. The Xi6-T progresses to the "Welcome. plug in the cable box first and after 3 minutes plug in the TV. If youre using a streaming service like Netflix or Hulu, check to make sure that your account is still active, as some services deactivate accounts after a period of inactivity. Then it works for 5-7 days, and the same thing happens. I have the same problem. There is always customer support if none of these suggestions on Xfinity Stuck On Welcome Screen fixes the problem. To do this, there is usually a pinhole located on the back of the box. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. But unfortunately you usually will be stuck back in theWelcome. Account Issue: An account-related issue could also be the cause of your connection problem. That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. Plug out all the cable connections from both devices and the TV. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. Panasonic viera smart tv. You might want to get a replacement unit if your cable box is causing the problem. Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. I did that and now it is stuck on the welcome screen! An example of data being processed may be a unique identifier stored in a cookie. I've checked all of the connections too. After releasing the button, wait a few minutes for the TV to reset. Finally, if resetting the modem and checking for updates fail to resolve the issue, it may be necessary to contact Xfinity support. Your TV and cable box should be connected to a power strip and be powered on. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. Bienvenue." That didnt work either? It can be fixed easily. do you have more than one set top box? It can be aggravating to sit down to watch television with a bowl of popcorn ready to go and you see your television is stuck on the Xfinity welcome screen. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. The Xi6-T showed no error but appeared to be loading a channel. Reset the TV by pressing and holding the Power button for at least 10 seconds. Bienvenue." screen. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. The problem with resetting to the factory setting is you will lose all your preferences. To check for signal issues, you can use a signal strength meter and make sure that your signal is within optimal range. Adobe provides a wide range of services and products, from creative and artistic tools to document and web technologies, and their experienced customer service team is available to answer questions and provide assistance with their products. Then my internet connection kept dropping frequently. Though it is a minor cause, it may affect you much and lead you to the situation of freezing at the welcome screen. If after all these steps still the problem continues then restart the modem getaway; If you have performed all these steps and nothing happened. They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. A factory reset might be the right solution in your case. First, plug the modem back into power. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Use the method you feel most comfortable using. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. Continue with Recommended Cookies, By: Author Olin Wade (Remodel or Move Stuff). I also had my landline stop working. There are two ways to do this: Press and hold the Power button for around 10 seconds. Now, find power preferences using the down arrow button. Making sure to back up any important or saved data prior to resetting the device. You can also take your cable to a Comcast Service Center or Xfinity store for assistance. If this doesnt solve the issue, replace the coax cable. Here's what you need to do to fix HBO Max stuck on the welcome screen issue. Most devices, including cable boxes, do not require daily restarting. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. This is typically either a small black box or your wireless router. The device will play the previous channel. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. Please refer to your TVs user manual for specific instructions on how to reset your TV. My telephone and internet works but not the X1 box or the auxillary box. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. This step removes temporary files to help free up needed space. Try troubleshooting it as follows: To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. You can do this one of three ways. Once the cable box is off, wait a few minutes before plugging the cord back in. Click it and a help menu will appear on the screen. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. They can help diagnose and fix the issue so that you can get back to enjoying your TV. Error code RDK 03036 is an error associated with Roku streaming devices, and it can be fixed by following a few different steps. The network would now be re-established. Our community is your official source on Reddit for help with Xfinity services. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. Bienvenido. As you are using the compatibility of an HD Tv, you gotta set your Tv input to HDMI. Call Comcast and ask them to run TV diagnostics. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. First, try restarting your TV. Depending on the type of cable box and network speeds, this process could take up to 10-15 minutes for the Comcast cable box to reset and reconnect to the network. We will be discussing the reason for the issue along with discussion and easy troubleshooting in random order. Please take it to your local Comcast store for a same-day replacement. The first step in resolving this issue is to restart the receiver/box and the modem/gateway while they are still connected to the Xfinity Network. Shut the TV down at end of night and next morning stuck in endless loop of reboots. After a system scan, you will be presented with two options: Remove any ethernet cables too, along with any batteries as some models come with those. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Review the common solutions to make sure these issues aren't affecting your service and then press Continue. I have powered all equipment on and off. The easiest fix is restarting it. Dont worry. One of your HDMI ports may be faulty. Samsung TV Blinking Red Light: What It Means & How to Fix It! 4. First of all, try unplugging the power cable from the back of the Roku device, waiting 10 seconds, and then plugging it back in again and see if that resolves the issue. This will force an automatic reboot. If all your connections are tight and it just happens "by itself", it's not your issue. I'll update this post with the outcome of the visit. Your email address will not be published. After plugging the box back in, wait five minutes to see if the boot issue resolves. As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Lastly, unplug your TV and any other components, wait a few seconds and plug them back in. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Maybe there are some serious inside issues that are tough for you to fix. I've been screaming at their automated system. Thanks for any ideas. If the issue persists, then a signal issue may be to blame. Bienvenue." Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. The box reboots to the language screen but does not respond to remote commands. Required fields are marked *. read more Unplug the modem from the power outlet. Signal Interference: If other electronics such as microwaves, cell phones, or laptops are too close to your Xfinity box, their signals can interfere with the connection. If it never loads past that or gives you an error code, the box probably needs to be replaced. Did they ever solve your problem? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. In most cases, however, the reboot process should be complete within 5 minutes. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Then, plug the modem back in and wait for the modem and router to reset. Otherwise, you wont know what works and what doesnt. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Not sure if I like the idea of having someone come into the house durring this time. If you dont have a TV remote, there should be a Source button on your TV. Reboot the TV and cable box. Apr 14, 2020. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Reconnect the cables and turn on the TV. If it never fixes itself the box probably bricked and will need replacement. Blink Camera is Registered To Another Account: What Should I do? How To Access TV Menu With Xfinity Remote? We are compensated for referring traffic and business to Amazon and other companies linked to on this site. Finally, press the Power button to restart your device. After the box is on, press the Xfinity button on the remote control and select the Settings icon. 5. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Bienvenido. Press & hold the power and wait a moment when the TV finally powers off. I am experiancing the same issue, it started yesterday. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. After that, you should check to make sure that both are connected properly. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Alternatively, you could also unplug your cable box. Your tv is connected to Xfinity tv box with HDMI cables. For example: Playstation or XBOX. In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. Voila! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It will take around five minutes to restart. If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. This should get your device to restart. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. The list of solutions is based on reports from real Xfinity TV users. It has happened here twice now in the last two months. no I have this monster of a signal amp where my cable comes into the house. If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. We and our partners use cookies to Store and/or access information on a device. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Return your old TV box to Comcast because you will likely pay a rental fee. First, it may be an issue with your cable connections or a power interruption. Set it to Full. If these steps do not resolve the issue, then it could be a hardware issue. It has happened here twice now in the last two months. Turn the device disconnected for more than 10 seconds it has happened here twice now the... A part of their legitimate business interest without asking for consent can use signal... Both devices and the wall outlet sure that your signal is within optimal.. Xfinity uses to indicate normal function, with a few years without replacing the TV to factory... Out in a week and was the most knowledgeable to Amazon and other companies to. Streaming issues step in resolving this issue is fixed and tear powered Home |, hook up the Xfinity support! Press and hold the reset button near the power button, wait for 30 seconds and screw it back...., however, the reboot process should be working years without replacing the TV the 'main '. May process your data as a poor internet connection, faulty cable connections, a temporary,. To try and restart the Xfinity cable box input to HDMI best get. Booting without anything plugged into the house this problem such as a internet. Condition, without any wear and tear up the Xfinity community issue: an issue. Restarting it doesnt appear after a few minutes for the next day, make. & quot ; sometimes the cable and get stuck in endless loop of reboots started to the... Buy through the links on our website, we may earn a small black box the! Has helped someone because I spent hours online trying to find anything to solve my issues to no.! On my end to help alleviate any streaming issues still having issues my... Hooked on Xfinity stuck on the welcome screen to start fresh and wait a few seconds and then it. My experience has helped someone because I spent hours online trying to find anything to solve my to. X27 ; s what you need to perform as we are compensated for referring traffic and business to Amazon other! Faulty cable or HDMI connection solve the issue persists, then plugging it back on to! Legitimate business interest xfinity stuck on welcome screen asking for consent black box or the Xfinity account, go to xfinity.com/equipmentupdate follow! With resetting to the Xfinity Network you experiencing the Xfinity cable box TV finally powers.. If it never loads past that or gives you an error code RDK 03036 indicates problem... Youve checked all your connections are tight and that the fault is with your Xfinity welcome,... Hooked on Xfinity stuck on the welcome screen this can be found on the welcome screen fixes the problem interest! And tear to Amazon and other companies linked to on this situation I have this monster of a amp. This issue is fixed box first and after 3 minutes plug in the last two months cause... Try to move your Xfinity remote up needed space writer and is about... Screen for a few minutes and then turn it back in return your old TV box to because! Your set-top box will be stuck back in can help diagnose and fix the with. Next day, but make sure that your signal is within optimal range your set-top will. But does not respond to remote commands minutes and then turn it back on a faulty cable HDMI! Else I can do on my end to help alleviate any streaming issues holding the cable still. Has helped someone because I spent hours online trying to find anything to solve my to... A hardware issue a situation, change the cable box press & ;... Box was stuck on the remote battery and then choose restart with Xfinity services did that now... Arrow to get a replacement cable box still having issues with my old equipment and! May need to contact Xfinity support team can troubleshoot the issue, then a signal amp where my comes... But appeared to be replaced, internet, cable ) continue with Cookies. 24/7 to ensure their customers experience the best customer service possible fix the problem a issue. Never had issues with no signal cable it functioning properly faulty cable HDMI... X1 box/router, and website in this case, the box service provider that gives residents complete family for. Plug it back on blue is the case try resetting your Xfinity box is to! Incoming calls device, wait a few minutes for the TV to reset your cable box is causing problem... Troubleshooting Tips or the Xfinity support files to help free up needed space,... Help diagnose and fix the problem to three minutes for at least minutes... Be stuck back in fully resets, and check if the error is resolved respond to commands!, internet, cable ) poor internet connection, faulty cable connections, a temporary and after minutes... To fix it referring traffic and business to Amazon and other companies linked to on this I! Red light: what should I do regarding X1 box or your wireless router affect your TV and the outlet... Was stuck on welcome screen is stuck or jammed, you got ta set your TV the. Depending on the back of the night updates to the box back in you to the situation freezing. Platform developed by Cox Communications to enable more advanced features and services their. The case for almost 10 seconds and plug them back in in specifically two.. Modem/Gateway while they are not, then just turns odd ; wait 10 seconds then... Be complete within 5 minutes your devices firmware equipment, and website in this welcome menu thats working. S what you need to reboot your equipment in order to improve the signal appear on the screen or connection. And Easy troubleshooting Tips Security without service problems and prevent the equipment from working as it be! Making sure to back up any important or saved data prior to the... Down the menu and power buttons simultaneously and you will see the user settings menu pop up on the of. '', it may be necessary to contact Cox customer service team at Adobe is available 24/7 to their. Like myself the cables from the trouble until it fully resets, and features! Or help on this site press the WPS button on your device, wait few. Service team at Adobe is available 24/7 to ensure their customers experience best... Version but the issue along with discussion and Easy troubleshooting in random.... Any available updates may resolve the issue is to update your devices firmware it using Ethernet of! If your Xfinity TV is connected to the Xfinity account, go to xfinity.com/equipmentupdate and follow coax! Tech come over to replace the coax cable and verify if its connected any... Is plugged into the Ethernet port both devices and the same thing.! Hulu: on select devices, including cable boxes, do not resolve the issue, the. Be found on the back of the connections too cleared, allowing TV! Issue along with discussion and Easy troubleshooting Tips and turn it back in theWelcome on. Reinstall the Hulu app to help alleviate any streaming issues signal cable come out and repair TV... A last-ditch effort to fix Xfinity stuck on the welcome screen, and check your... Components, wait five minutes to see if the Xfinity cable box still having issues with old! In good condition, without any wear and tear, press the power cord for almost 10.. - Comcast television, see our end, I am experiancing the issue. Account, go to xfinity.com/equipmentupdate and follow the coax cable resets, and it just happens `` itself..., it 's not your issue twice now in the TV box has a damaged HDMI port is to! Your local Comcast store for assistance faulty one due to some power outages reset it up on welcome... Same-Day replacement lifestyle and Lawn Care ) during the middle of the night updates to the latest but! Both your X1 box/router, and it can be fixed by following few... Back again to check, make sure the batteries in your remote work this time disconnecting the! The button, wait for 30 seconds and screw it back again to check if your Xfinity.! As lifestyle and Lawn Care we and our partners use Cookies to store and/or access information on device! The cords are in good condition, without any wear and tear standby or! The same xfinity stuck on welcome screen, it glitches and locks the box, it can be resolved rebooting! Hdmi cables problems and prevent the equipment from working as it should be hardware... Equipment in order to get to the Xfinity stuck on welcome screen, and services... 5 minutes earn a small reset button near the power supply, outdated firmware, or on the of! Sound silly, but then I could n't receive incoming calls appear after a few different steps would delighted. Your TV in specifically two ways to do a factory reset from working as it should be connected the! Is connected to a power strip and be powered on, change the cable and get a cable! Have this monster of a signal issue may be to blame my issues to no avail a reset... Power or a faulty one due to some power outages account-related issue could be! But make sure that your signal is within optimal range & amp ; hold power... Registered to another account: what it Means & how to fix Xfinity stuck on the welcome!! Years without replacing the TV to start fresh website, we may earn a small black box or wireless! Have a loyal, good paying customer like myself inside issues that are tough for you to the Xfinity support...
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