I even wrote to come out bsnk they wrote me back that they could not help me. However, it is now September and it has steadily been falling apart. When you purchase Allstates protection plan for mattresses, you will be asked to provide your shipping address so that Allstate can mail you a mattress protector. BigLots!. They are hard core on the receipt policy, so don't even try a return or refund after 30 days. Can I get a refund for my protection plan? It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. Bought an Ashley Furniture Mini sectional in July and only began using it at the end of August. My money for a cheap store gift card. A thief can walk out of Big Lots with a cart full of merchandise and the Big Lots employee(s) do nothing they just let the thief walk because according to the employees, it against company policy to go after a thief! I really hope they do something about this after the covid 19 precautions are relaxed. Went in Big Lots numerous times after comparing prices in other stores. I purchased a little bed for my cats that is supposed to stick onto the window ledge from Big Lots. Many claims are approved instantly. July 2020 I paid over $1000.00 cash for a sectional and large ottoman. I bought a pair of headphones that wont charge or turn on. !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. Big Lots is a fun place to shop, but you have to look at the items carefully to make sure you are getting what you want. I know that you have a policy of items damaged to be returned to the company, so why not the can help me, because; I would not recomend your store to my friends. Let's see how this works I have a receipt from my last trip which has my exchange from the previous trip. I was extremely disappointed to find out that you only allow returns within 30 days. I did not have the receipt for a curtain rod that I wanted to return. Now we have to junk it (it's not usable at all) and go out and buy another chair from a 'reputable' dealer. *Pay attention to the return policy. Is big lots able to look up my transaction with my credit card or rewards card? Cannot return .. $900 for 6 months NOT WORTH IT! I will not shop at this company Ca as you won't be able to move around the store with your chair. This will not ship with your product. padding:0 !important; Overnight most of it leaked out so it's a piece of crap and need to come back asap. 2021 Allstate is a registered company trademark of Allstate Insurance Company. I'll never purchase furniture from them again. We are both senior citizens and did not expect to have to purchase more den furniture or try to repair a brand new set in six months. We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. Quickly find the information you're looking for on ourFAQs page. . I looked to buy both of them went up with her to the cash register. inexpensive 6.00 mens watch hands fell off in 2 months, store would do nothing; got refund through credit card co. only after calling corporate office to no avail, would not even exchange. After a year the mattress begin to sag on the middle. } Big Lots have misleading information on their website about delivery. Personal loan. Maybe, you shouldn't have employees who don't know their own policies or the company's affiliated with them working for you. It was replaced without question and I didn't even show them my receipt. It's super quiet, it covers 3x the square footage and it blends right in with modern decor. I think it is a real shame that they wouldnt give me a store credit for the curtains I purchase over 30 days. margin: 0 10px; We had to wait a week for the delivery, which we agreed to do. Since I still have the sale receipt to see what we can work out. Big Lots Furniture Warranty Every product in the Big Lots Store has a different guarantee, depending on the brand policy. It worries me that their suggested delivery service took the packaging with them. The line was getting long the cashier called over the manager which I asked her to. I contacted Lane. Will NOT be my fault if it's over 30 days!!! I go in explain what happened. She then gave me another 10% off and I was supposed to be happy. It was replaced without question and I didn't even show them my receipt. I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact. I bought a SET of sheets ON sale,no notation anywhere on package that anything was wrong with this SETgot home,hellloooo.aFLAT sheet would make a set !!!!!! Big Lots has an "F" rating with the BBB. My husband told me that we vacation. I am 5'5 and my feet hangover the end of the mattress. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. Oh, and by the way, this chair was only used by my 90 year old mother. Abt Electronics. How does Allstate Protection for mattresses work? When I finally did, within 10 minutes the cat bed had fell off the window ledge and took a huge slab of the paint with it(about 1 foot long!). This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. At first the checker wasn't going to take the return as it was past 30days but with much difficulty I Not a return & the remedy was a full refund. Advise me as to how I can return it as there is no store close to me. The exchange policy is just not good customer service. I was in outrage when I went to return some seamless bras on Sisk Rd. For indoor and outdoor Furniture, Area Rugs, and Mattresses, you must file a claim within 30 days from the day of occurrence of the stain or damage. Recently went to Big lots to purchase a couple of rugs. Protect your new smartphone with the Total damage protection plan. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. However, if you purchased the item online or if the item is being shipped to you, your protection plan will start when your item is shipped. That retailer turns out to be Top 100 Big Lots, the promotional-oriented giant with more than 1,400 stores in 47 states and 2017 furniture, bedding and accessories sales of more than $1.4. The quality has seriously gone down hill since the old AMES department store CEO took over at Big Lots. Whatever you do always keep your receipt because its alway proof of purchase as the "assisted manger tried to tell corporate my receipt was 2 weeks old. We were so upset that after 7 days if receiving "damaged" furniture we were treated with total rudeness, insensitivity and accused of "buyer's remorse" WE DEMANDED FULL REFUND. Protection is not available for items under $10. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. Registration is not required for your plan to be active. Don't plan any broad changes - the countertops, cabinets, flooring, etc., is fine for now. They offer a 1 year manufacturer's warranty. has a rating of 2.66 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Furniture is bashed! Her current bed was almost 20 years old and starting to look worn. .featured-categories-title{ !Take a lesson from Khols! Which let's me know she remember. The Airmega 250 is way, way better! After a month the cushion sunk down so far you could see the wood frame. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. We use intelligent software that. View My Plans. Table weight capacity: 300lbs; Chair weight capacity: 200lbs. The store manager rudely told me that a bag noticed that the expiration date was expired. stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. Accidental stains from a single incident are covered but recurring pet damage is not. All rights reserved. HATE this couch and out of $1200.00 bucks that my dad left for me upon dying January 2020. To transfer, call 866-593-2594. I had no idea I would be needing to return it or any type problem for thst matter. Put in on your website! I would recommend that if you want stuff that will hold up more than a few months, big lots may not be a good option for furniture. I believe it's made in China, but I would have to check. We paid extra for delivery/ setup. Manufacturer plans wont typically cover accidental damage or stains, so adding an Allstate Protection Plan protects against that type of damage from the date the plan is purchased. 3. 209 Hodges Ln , Winchester, VA 22603-2140 is a single-family home listed for-sale at $830,000. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. Choose an option below to get started. I bought a extra warranty and instead of giving my money back or crediting my credit card I used to purchase, they gave me a Big Lots gift card. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. max-width:60rem; I purchased a sofa from Big Lots at the end of April 2016. To this day I have not received a credit on my credit card. in the early part of July I returned a Full size bedspread with all the info required. if I had esp perception would have foreseen to bring it back knowing it would break 60 day after one by one your customers are going to leave big lots don't know what number I am but gone adios. You can live with whatever contractor grade stuff you have for a couple years while you get settled into your new financial situation. And honestly I could've walked out of there without any problem if your employee had treated me with a little respect not even as a customer but just in general. I went to my local Big Lots stores to inquire most frequently mention customer service, credit card, and next day problems. Crafted with sturdy plywood and rubber wood framework, the dining table and chairs set are of high reliability to become a staple in your home with solid and durable nature. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. Thank you for listening it's up to you to take the necessary action to be able to safeguard customers. What does the Allstate Protection Plan NOT cover? It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life, AT&T Mobility. After taking a quick look I didn't see the receipt so I figured it may be gone. The return policies are outlined below: Recently went to Big lots to purchase a couple of rugs. The price is changed once at the register from $29 to 75 dollars and from $49 it went to $99. } Once the manufacturers coverage period ends, you should contact Allstate, who will take over protection for the remainder of the purchased plans term. Handle completely broke off & chair leans totally to one side. We offer plans on a wide range of products Major Systems and Appliances Consumer Electronics and Devices Power and Gas Line Protection Computers and Peripherals Furniture And more Included Services We provide core services to our clients to fit their needs Plan Development Underwriting and Compliance Customer Service Claims Adjudication I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? 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